At Trend Mart, customer satisfaction is our top priority. We want you to feel confident and happy with every purchase. If, for any reason, you are not satisfied with your order, we offer a fair and transparent return or exchange process in accordance with the terms outlined below.
Eligibility for Returns
Returns or exchanges are accepted within 7 days of the delivery date, provided the product is unused, in its original condition, and includes all original packaging, tags, and accessories. Items that show signs of wear, damage, or have missing parts will not be eligible for return or exchange.
For hygiene and safety reasons, certain products such as personal care items, undergarments, and accessories may not be eligible for return. Please ensure that you review the product description carefully before placing your order.
Conditions for Exchange
If you wish to exchange a product for a different size, color, or model, we will gladly assist you, subject to stock availability. The new item will be shipped once the returned product is received and inspected. In case the desired product is out of stock, a store credit or refund may be offered as an alternative.
Return Process
To request a return or exchange, please contact our customer support team at trendmartofficial098@gmail.com within the return window. Our team will verify your request and provide detailed instructions, including the return address and process.
Customers are responsible for safely packaging the item and ensuring that it reaches us in resalable condition. Return shipping fees may apply and are generally non-refundable unless the return is due to an error on our part (such as a defective or incorrect item).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. We may ask for clear photos or videos of the item and packaging to verify the issue. Once approved, a replacement, refund, or store credit will be issued based on your preference and product availability.
Refunds
After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 7 to 14 business days, depending on your payment method and bank processing times.
Refunds will be credited to the same payment method used during purchase. For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit.
Non-Returnable Items
Certain products are excluded from return or exchange due to their nature, including clearance sale items, digital products, and customized or personalized orders. These items are clearly marked as “non-returnable” at the time of purchase.
Contact Us
If you have any questions or concerns regarding our Return & Exchange Policy, please contact our support team at trendmartofficial098@gmail.com.
Policy Updates
Trend Mart reserves the right to modify or update this Return & Exchange Policy at any time to reflect changes in business operations or customer needs. Any updates will be posted on this page with a revised effective date.