At Trend Mart, we are dedicated to ensuring your orders are delivered quickly, safely, and efficiently across Pakistan. This Shipping Policy explains how we handle processing, shipping, and delivery for all orders placed through our website. By placing an order with us, you agree to the terms described below.
Order Processing
All orders are processed after payment confirmation or, in the case of Cash on Delivery (COD), once the order has been verified. Orders are typically processed within 1 to 3 business days. Please note that processing times may vary during promotional events, seasonal sales, or due to unforeseen circumstances such as courier delays or national holidays.
Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking number and courier details so you can monitor your delivery in real time.
Shipping within Pakistan
For all deliveries within Pakistan, the standard shipping time is between 3 to 7 business days, depending on your city or region. Major cities such as Karachi, Lahore, and Islamabad typically receive orders faster, while deliveries to remote or rural areas may take slightly longer.
We partner with reliable courier companies to ensure your order arrives safely and on time. In the event of an unexpected delay, our support team will assist you with updated tracking information and resolution.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location, order size, and courier rates. Occasionally, we may offer fast shipping promotions, which will be clearly announced on our website or during checkout.
Order Tracking
After dispatch, a tracking link will be sent to your registered email or phone number. You can use this link to check the real-time status of your delivery. If your tracking number is not working or your order status remains unchanged for several days, please contact our support team for assistance.
Incorrect or Incomplete Address
Please ensure that your delivery address, contact number, and details are entered correctly during checkout. Trend Mart is not responsible for delays or lost shipments resulting from incorrect or incomplete information provided by the customer. If an order is returned to us due to an address issue, reshipping charges may apply.
Delivery Delays
Although we aim to deliver within the promised timeframe, certain factors beyond our control—such as weather conditions, courier issues, strikes, or public holidays—may cause slight delays. We appreciate your patience and assure you that our team will make every effort to resolve any delivery concerns promptly.
Damaged or Missing Items
We take great care in packaging your products securely before dispatch. If you receive a damaged or missing item, please notify us within 48 hours of delivery by emailing trendmartofficial098@gmail.com with photos or videos of the package and product. Our support team will review your case and arrange a replacement or refund in accordance with our Return & Exchange Policy.
Order Cancellations
Orders may be canceled only before they are processed or dispatched. Once an order has been shipped, cancellation requests cannot be accommodated. However, you may refer to our Return & Exchange Policy for available options after receiving your order.
Contact Information
For any shipping-related inquiries or support, please contact us at trendmartofficial098@gmail.com.
Final Note
By placing an order with Trend Mart, you confirm that you have read and agreed to this Shipping Policy. We are committed to providing you with a smooth, transparent, and reliable shopping experience across Pakistan.